Automated Alarm Response — 24/7

Your monitoring centre,
running at full speed
without the operator overhead.

OaaS is your virtual operator. It picks up alarms in under 5 seconds, engages contacts via AI Voice, chatbot, IVR, SMS or email, and actions the result — completing the activation, updating schedules, or escalating to your team when a human is genuinely needed.

See How It Works →

Under 5 second pickup · AI Voice — natural language calls · Automatic LTC & OOH schedule changes · Graceful hand-back to operators any time

The Process

From alarm to action in seconds.

Five steps. Fully automated. Nothing falls through the cracks.

Alarm Triggers

CMS raises the activation. OaaS picks it up within seconds.

→

Brain Decides

DAIOS or your Response Plan selects the best contact and channel.

→

Contact Engaged

AI Voice, chatbot, IVR, SMS or email — automatically, in parallel if needed.

→

Resolution Captured

Contact responds. OaaS records the outcome against the activation.

→

CMS Updated

Activation completed. Notes, transcripts and schedule changes written back.

See the full process walkthrough →

Engagement Channels

Reach contacts however
they prefer to respond.

Every channel is two-way. Every response is recorded and written back to your CMS.

Voice AI

An AI agent calls your contact and holds a natural conversation — no keypad, no menus. The contact speaks their response aloud. The call is transcribed and recorded for your CMS.

Call recording + transcript Full conversation saved and linked back to the activation. Operator bridge available — connects live to your team if the contact requests it.

AI Chatbot

Delivered by SMS or email link. Contact taps the link, a branded chatbot opens in their browser. Full AI conversation — no app download required. Branded with your monitoring centre's logo and colour.

Fully branded Your logo, your colours — contacts see your monitoring centre, not a third-party screen.

IVR

OaaS sends SMS notifications and supports two-way SMS conversations. Contacts reply directly to the message to resolve the activation — simple, fast, no app required.

SMS

OaaS sends SMS notifications and supports two-way SMS conversations. Contacts reply directly to the message to resolve the activation — simple, fast, no app required.

Email

OaaS sends email notifications with optional two-way reply capability. Contacts can respond directly to the email to resolve or acknowledge an activation — no login or app needed.

Deep dive into every channel →

Built for Monitoring Centres

Everything your operation needs.

DAIOS — Brain Decides

The Decision & Action Intelligence Operating System reads alarm context, contact history, and plan settings to pick the best contact and channel automatically. No rigid scripts required.

Automatic Schedule Changes

When a contact authorises an LTC extension, OOH extension, cancellation, or early open, OaaS actions the change directly to your CMS schedule. The alarm completes itself.

PIN & Code Verification

Contacts must verify before any alarm details are disclosed. PIN, shared code, or duress password — including a covert hold-up path that silently escalates without alerting the contact.

Graceful Handoff

When an operator picks up an activation, OaaS pauses cleanly. In-flight conversations continue; the plan ladder holds. If the operator releases, OaaS resumes exactly where it stopped.

Engage Only

Operators can trigger a one-off OaaS engagement from inside any existing activation — IVR, AI Voice, chatbot, or SMS — without building a full response plan. OaaS makes the call and posts the result back.

Full CMS Audit Trail

Every engagement — chatbot conversation, AI Voice transcript, IVR keypress, SMS thread — is linked back to the activation in your CMS. Your team sees the full story without leaving their system.

Late to Close & Out of Hours — Fully Automated

OaaS doesn't just respond to LTC and OOH alarms.
It resolves them.

Late-to-Close and Out-of-Hours alarms are some of the most frequent events in any monitoring centre. OaaS automates the entire cycle — engaging the contact, capturing their request, and applying the schedule change directly to your CMS. No operator needs to touch it.

When a contact asks to extend a late-close, allow an early open, or cancel an out-of-hours window, OaaS doesn't just record the request — it applies the change directly to your CMS schedule, then closes the alarm.

If the change can't be applied, OaaS retries briefly then escalates to an operator with full context. The contact's intent is never lost.

Enabled per company on request. Success closes the alarm automatically. Failure escalates to an operator — nothing falls through the cracks.

Supported Actions

LTC Extend 15 / 30 / 60 min LTC Cancel OOH Extend 15 / 30 / 60 min OOH Open Early

How It Works

LTC or OOH alarm triggers — OaaS picks it up within seconds and engages the contact

Contact requests an extension, cancellation, or early open via AI Voice, IVR, chatbot or SMS

OaaS actions the change directly to the CMS schedule — no operator required

Alarm completed and CMS schedule updated — fully automated, start to finish

Get Started

Stop paying operators to handle alarms OaaS can resolve in seconds.

OaaS runs 24/7, responds faster than any operator, and costs a fraction of the price. Most monitoring centres see a 60–80% drop in operator workload on automatable events within the first month.

Your monitoring centre,running at full speedwithout the operator overhead.